Privacy Policy – Filbet Casino Philippines

01 Who We Are

Filbet casino operates the online gaming platform accessible at filbetcasino.app and through our Android and iOS mobile app. We are the data controller for personal information collected through the platform. If you have any questions about this Privacy Policy or how your data is handled, you can reach us at [email protected].

This policy applies to all personal data we process in connection with the platform, whether collected during registration, account use, transactions, customer support, or general browsing of the site.

02 What Information We Collect

The personal information we collect depends on how you interact with the platform. Below is a breakdown of the main categories:

We do not collect credit card numbers or cryptocurrency wallet addresses. Payment transactions are handled through local Philippine bank channels and supported e-wallets, and financial credentials for those channels are processed directly by the relevant payment provider — not stored by filbet casino.

03 How We Use Your Information

Personal data collected by filbet casino is used for the following purposes:

• Creating and managing your account, including verifying your identity during registration and KYC.
• Processing deposits and withdrawals in Philippine Peso (₱ / PHP) through your chosen local payment channel.
• Providing access to casino games, sports betting, eBingo, online poker, and other platform features.
• Sending account-related communications: transaction confirmations, OTP codes for login verification, and security alerts.
• Detecting and preventing fraud, money laundering, or abuse of the platform — including identifying and reviewing unusual account activity.
• Responding to customer support enquiries and resolving disputes.
• Improving platform performance, identifying technical issues, and developing new features based on how the platform is actually used.
• Meeting any applicable legal or regulatory obligations.

04 Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: Processing is necessary to provide the services you signed up for — account management, transaction handling, game access.
• Legal obligation: Certain data processing is required to comply with applicable laws, including identity verification requirements and anti-money laundering obligations.
• Legitimate interests: We process some data to protect the platform from fraud, improve service quality, and maintain platform security — where these interests do not override your rights.
• Consent: Where we send optional marketing communications, we do so based on your consent. You may withdraw this consent at any time by contacting our support team.

05 Sharing Your Information

Filbet casino does not sell your personal data. We may share your information with third parties only in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine bank transfers and supported local e-wallets. Only the information necessary to process the transaction is shared.
• Identity verification providers: To conduct KYC checks, your identity documents may be processed by a third-party verification service operating under appropriate data protection agreements.
• Game and platform technology providers: Certain platform features, including live casino streaming and slot game engines, are powered by third-party technology partners. Session data may be shared to the extent required to deliver those features.
• Legal and regulatory authorities: Where we are required by applicable law to disclose information, we will comply. We will not disclose more than is required.

All third parties who process personal data on our behalf are required to handle it securely and only for the purposes we have specified. We do not permit third-party service providers to use your data for their own marketing or commercial purposes.

06 Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter, to satisfy legal and regulatory retention requirements.

• Account information is retained for the duration of your account plus any period required by applicable law after closure.
• Financial transaction records — deposits, withdrawals, and balance history in PHP — are retained in line with standard financial recordkeeping requirements.
• KYC documents are retained as required by applicable identity verification and anti-money laundering rules.
• Support communications are retained long enough to resolve any follow-up matters related to the original enquiry.

When retention is no longer required, data is securely deleted or anonymised. Anonymised data that can no longer identify you may be retained for statistical and platform improvement purposes indefinitely.

07 Cookies and Tracking

Filbet casino uses cookies and similar tracking technologies to operate the platform and improve your experience. Specifically:

• Essential cookies: Required for the platform to function. These include session management, login authentication, and security tokens. You cannot opt out of these without losing access to the platform.
• Performance cookies: Used to understand how the platform is used — which pages are visited, where errors occur, and how navigation flows. This data is aggregated and does not identify individual users.
• Preference cookies: Store settings like language and display preferences to improve your experience on repeat visits.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform functions on your device.

08 Security Measures

We take the security of your personal information seriously. The measures in place at filbet casino include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the platform.
• OTP (one-time password) two-factor authentication to protect account login.
• KYC-gated withdrawals to ensure only verified account holders can access funds.
• Access controls that limit which internal team members can view personal account data, based on their role.
• Regular security reviews of platform systems and third-party integrations.

No system is entirely immune to risk. In the event of a data breach that is likely to affect your rights, we will notify affected users in accordance with applicable notification requirements.

09 Your Rights

As a user of filbet casino, you have the following rights with respect to your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete personal information.
• Deletion: In certain circumstances, you can request that your personal data be deleted. Note that legal retention requirements may limit our ability to delete certain records.
• Restriction: You can request that we restrict how we process your data while a dispute is being resolved.
• Objection: Where processing is based on legitimate interests, you have the right to object. We will consider and respond to such requests.
• Withdrawal of consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe. In some cases we may need to verify your identity before processing a data rights request.

10 Children and Minors

Filbet casino is strictly for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that an account belongs to a minor, that account will be closed and any funds will be returned through the original payment channel after review.

If you believe a minor has accessed the platform using false information, please notify us at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we provide, or applicable legal requirements. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of the filbet casino platform after changes are posted constitutes your acceptance of the updated policy. For significant changes, we may also send a notification to your registered email address.

12 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please get in touch:

• Email: [email protected]
• Website: filbetcasino.app

We aim to acknowledge all privacy-related enquiries promptly and to resolve them within a reasonable period. For data rights requests, we may ask you to verify your identity before we proceed.

For general account help, platform questions, or responsible gaming support, you can also visit the FAQ page or the Responsible Gaming page.